Founder and CEO
Some liken John Erwin, Carenet’s founder and CEO, to a fearless surfer who effortlessly masters challenging waves with enthusiasm and ease. John, however, views himself as a fortunate coach of a high-performing, winning dream team.
Growing up in a military family, John was held to the highest of standards and always understood what was expected of him. He credits his career success to his upbringing and invaluable experience with sales-oriented businesses driven by specific goals and performance objectives. Having a strong vision, cultivating a rock-star team and clearly conveying expectations is of chief importance to John. He believes strongly that no matter how uncomfortable or difficult a situation may be, hard work, perseverance and out-of-the-box thinking will always lead to success.
This philosophy has served him well. Prior to Carenet, John spent 15 years developing West Corporation into the country’s largest, most respected customer contact center with 10,000 employees, 17 locations and $220 million in revenue. And, his stellar results at Carenet speak for themselves.
Such success requires innovative thinking, purpose-driven passion, and a willingness to take risks and embrace obstacles. The ever-changing, uncertain world of healthcare presents John and his team with unprecedented daily challenges, including complex federal and state upheaval and change associated with Healthcare Reform. To successfully meet the future needs of Carenet’s clients and their customers, John must anticipate the changing market and proactively invest in technology, people and operational resources prior to revenue accumulation. His comfort with taking risks and utmost confidence in his team have led to Carenet’s exceptional growth and unwavering commitment to providing high-value services and guaranteed results.
Type of business and current activity
Seeing huge opportunity in an inefficient healthcare marketplace, John invested in a dynamic patient advocacy and navigation platform, which he and a group of private investors acquired in 2004. With the growing healthcare crisis looming and total disconnect around the value of services provided, John saw a seismic opportunity to scale the platform into a national healthcare solutions company.
By combining the consumer marketing formula that made West Corporation so successful with best practices from healthcare institutions and Fortune 500 companies, he knew he could significantly impact the industry’s clinical, operational and financial outcomes.
John began by assembling a powerhouse leadership team dedicated to making the healthcare experience more personalized, efficient and results-driven and an overall better value for all stakeholders. His vision was quickly realized. What began 10 years ago with 20 people juggling many roles is now an award-winning company with more than 500 employees and record revenue growth. More importantly, the impact the company is having on healthcare is being felt coast to coast.
From the beginning, John identified one of healthcare’s major challenges—the lack of empowering consumers and doctors to collaborate on best plans and shared success. His mission has been to address the unyielding, rising cost of healthcare by educating, engaging and empowering people to make the wisest decisions for their health and their wallet by giving them easy access to timely, actionable information and trusted healthcare professionals to act as advocates.
Today, Carenet delivers cost-containing care management and engagement solutions for commercial health plans, hospital systems, employer groups, the Military, and government programs like Medicaid and Medicare. Its innovative business model combines robust data, progressive technology and high-touch consumer marketing and engagement principles to proactively influence the healthcare behaviors of more than 20 million consumers worldwide. Services, such as patient advocacy, Nurse Advice, hospital post-discharge management, care navigation and pharmaceutical support are provided 24/7 via multiple communication channels.