Center For Working Families

Standard Requirements for all program assistance

Emergency Rental Assistance

Basic eligibility for rental assistance includes:
- Demonstrated crisis in the last 30-60 days
- Documented income to demonstrate ability to pay future rent
- Late notice or Notice to Vacate
- A current lease for the property for at least six months
- Meet federal income guidelines
- Landlord must be willing to work with program
- Assistance for current month rent only, may not owe arrears

Assistance amount varies on a case by case basis and availability of funding

Project WARM & Project REAP (CPS)

Account must be in applicant's or spouse's name
Meet income guidelines
Meet a priority category
Seniors 60+ years
Family with children 16 years or younger and in school
Documented Disabled Individuals
Individuals on Critical Care Equipment
Account must be for place of residency only

Funds may not be used to pay for illegal usage, returned check fees, reconnection fees or deposits (Only Deposits covered for customers’ homeless and establishing a first time account).

Project AGUA (SAWS)

Eligibility includes:

Meet income guidelines
Meet a priority category
SAWS customer (Fresh water customers only)
Account must be in the applicants name or spouse’s name
Must make a co-payment determined by SAWS and the caseworker

Water Assistance - Funding: ESG, COSA (city limits) & CSBG

Must be a SAWS or Bexar Met customer
Account must be in applicant's name
Must have ability to make future payment
Meet a priority category
Must be able to demonstrate a crisis occurred in the past 30 days
Must have a disconnect/late notice

Plumbers to People Program

This collaborative effort between the City of San Antonio, San Antonio Water Systems, the Association of Plumbing, Heating and Cooling Contractors (PHCC) and the Association of Plumbing Distributors assists low-income families with needed "clean-water" plumbing repairs.

By fixing small repairs (leaks, faulty fixtures, etc.) in a timely manner, families are able to avoid more costly repairs, thereby conserving water. SAWS will fix leaks but will not cover cost of any associated work.