Customer Assistance Team


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The members of the Customer Assistance Team are typically the first city associates that you will meet when entering the Cliff Morton Development and Business Services Center at 1901 S. Alamo when applying for a permit or when asking for information. Our mission is to serve the public with better than expected customer service by effectively facilitating the development process while protecting the health, safety, and public welfare of the community.

Our department goals and objectives are as follows:
-  Protect the health, safety, and quality of life of the citizens of San Antonio.
-  Improve cycle time for permits
-  Ensure consistency and quality of reviews and inspections
-  Enhance customer service philosophy to facilitate the development process

The Customer Assistance Team consists of the Greet and Assist Team and the  Completeness and Assignment Review (CAR) Team
Customer Advocate Section Organizational Chart

Greet and Assist

When you enter our building, you will be in our Business Assistance Center and will be greeted at our front counter by the Greet and Assist staff. They will welcome you, listen to you and help guide you to the proper areas/services within the building or to other agencies outside the building in order to facilitate your needs. The staff will be able to assistance with questions and navigating the department website and most importantly a numbered ticket for your service at one of the service counters to help you. We will strive to make your visit with us a pleasant and rewarding one.

Completeness and Assignment Review

The Completeness and Assignment Review (CAR) staff provide one-stop service for those customers seeking commercial permits that require submittal of detailed plans for review and approval prior to issuance of permits. Upon submittal, plans are reviewed by CAR staff for completeness and then assigned/routed to appropriate City review agencies for technical review and approval. For a complete description of CAR and how to submit for commercial review, please go to the following page: (CAR website)

For additional organization charts in the Customer Assistance Team’s chain-of-command please see Development Services Department, Building Development Division, Plans & Permits Section and Business Assistance Center.

Thank you for visiting our website. Should you have any questions, please contact us:

Customer Assistance Team
1901 S. Alamo
San Antonio, TX 78204
commercialintake@sanantonio.gov.

CAR staff:
Mark Celestino    mark.celestino@sanantonio.gov  207-0019
Jaime Perez     jaime.perez@sanantonio.gov    207-0017
Olivia Rodriquez olivia.rodriquez@sanantonio.gov (210) 207-0156 

Development Services Specialist Supervisor:
Joshua Garcia     joshua.garcia@sanantonio.gov   207-0143
 

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