Development Services Department          


Mission Statement
Partnering with our community to build and maintain a safer San Antonio.

Program Information
The Development Services Department is responsible for protecting the health, safety, and quality of life of the citizens of San Antonio through regulation of land and building development and through enforcement of property maintenance and quality of life related codes. The department seeks to facilitate an efficient and effective development process that supports economic development. These processes include granting authority to develop land, construct, and occupy buildings. More specifically, the department is responsible for rights determination, subdivision mapping/parcel addressing, zoning and subdivision administration, building codes enforcement, contractor licensing and registration, landscaping, tree preservation, sign regulation, and traffic impact analysis. Since City development involves partnerships with other City departments and outside agencies, the department seeks to facilitate the coordination of these reviews to provide responsive customer service throughout the development process. In addition to facilitating land and building development, the department manages programs to help ensure minimum quality of life standards such as maintenance of property, dangerous structures, and graffiti. These programs are dedicated to results-oriented and community-driven service delivery to help make San Antonio a vibrant and inviting community where people desire to live, work, and play.

The Department also provides administrative and technical support to boards and commissions that direct and review issues on land development, construction regulations, and property maintenance. These boards include the Building-Related and Fire Code Board of Appeals and Advisory Board, Board of Adjustment, Zoning Commission, Planning Commission, and Building Standards Board.
 

Goals & Objectives

  • Protect the health, safety, and quality of life of the citizens of San Antonio.
    • Increase participation in the development of building-related codes at a national level.
    • Provide more leadership in Building Officials Association of Texas to explore best practices in the enforcement of building codes.
    • Maintain accreditation of the department by International Accreditation Services, Inc.
    • Partner with other City departments to find alternative means to address underutilized properties.
    • Support other City development-related initiatives.
    • Pursue Absentee Property Owner Registration Ordinance approval from City Council.
  • Improve cycle time.
    • Streamline and improve code enforcement and graffiti abatement processes.
    • Implement reprioritized response strategies to focus resources on key health and safety and blight issues.
    • Proactively offer Conditional Permits for interior demolitions while re-model plans are under review.
    • Reduce cycle time for stand alone demolition permits from 8 business days to 3.
  • Ensure consistency and quality of services provided.
    • Increase the percentage of staff with non-mandatory certifications.
    • Conduct two San Antonio Building Codes Academy (SABCA) events.
  • Promote customer service philosophy to facilitate development and maintenance of property.
    • Develop Customer Satisfaction Outreach Program.
    • Expand the use of combination inspectors.
    • Implement team approach for key projects such as; inner city projects and high profile projects.
    • Standardize the communication protocol for Neighborhood Association meetings to include improvements of information distribution and staff follow-up.
    • Improve Code Enforcement TVSA program.
    • Implement Neighborhood Outreach Plan to include development of Neighborhood Advisory Group and customer service performance standards.
    • Coordinate free public service announcement campaign to educate residents about top ten code violations.
  • Enhance use of on-line services.
    • Implement full scale use of electronic plan review.
    • Implement route optimization and customer notification of inspector arrival at job site.
    • Develop application to allow scheduling an inspection using a Smartphone.
    • Improve Event Notification system to receive plan review /inspection results in real time.
    • Work with the Information Services Technology Department to make improvements to existing mainframe data information system.
    • Implement Land Development Systems for Platting, PUDs, MDP, Rights Determination, Street Renaming, and Fair Notice.
  • Enhance employee development.
    • Develop Sensitivity Training Programs for managers and supervisors to help effectively deal with employee issues.
    • Provide staff training on programs offered through Employee Assistance Program, such as dealing with stress, handling personal finances, and budgeting.
    • Develop calendar of training programs to focus on (1) code knowledge, (2) customer service, (3) public integrity, and (4) employee wellness.
    • Implement more coaching and feedback session with front-line staff.
    • Institute formal code enforcement continuing education program.
    • Develop plan to institute certification pay program for Code Enforcement officers and investigators.



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